Privacy & Cookie Policy

1. Who we are

SCComp Infrastructure LLC provides hosting, VPS, bare metal, sales, partner pages, and support services. References to “SCComp,” “we,” “us,” and “our” mean SCComp Infrastructure LLC.

2. Information we collect

We may collect information you provide directly, including:

• Account information such as username, email address, password hash, role, and verification status.
• Order information for VPS, bare metal, static IP requests, IP justification, and custom configuration requests.
• Support, sales, contact, partner page, and ticket messages you submit.
• Billing, business, and technical information needed to provide or quote services.

We may also collect operational information, including:

• IP address, browser information, device information, timestamps, request logs, and security events.
• Login, session, rate-limit, anti-bot, email verification, and abuse-prevention records.
• Service provisioning, system health, network, and infrastructure logs.

3. How we use information

We use information to:

• Create and secure accounts.
• Process orders, provision services, and manage customer requests.
• Operate VPS, bare metal, hosting, support, sales, and partner page features.
• Respond to support tickets, abuse reports, legal requests, and security incidents.
• Improve reliability, prevent fraud, enforce policies, and protect SCComp, customers, and networks.
• Send service, security, billing, verification, and account-related messages.

4. How we share information

We do not sell customer account information. We may share information with service providers, payment processors, email providers, infrastructure vendors, security tools, legal authorities, abuse desks, network operators, or other parties when needed to provide services, investigate abuse, comply with law, protect systems, or complete a transaction you requested.

5. Cookies and similar storage

We use essential cookies and browser storage for login sessions, security, CSRF protection, rate limiting, anti-abuse controls, remembering cookie choices, and keeping the site working. Essential cookies are required for the website and panel to function.

We may use optional cookies or similar technologies for analytics, performance measurement, preference storage, or marketing only where configured and permitted. If optional tools are enabled, your cookie choice may be used to decide whether those tools load.

The cookie notice stores your choice in your browser using local storage under the key sccomp_cookie_consent_v1. Clearing browser storage may reset your choice.

6. Data retention

We keep information for as long as reasonably needed to provide services, maintain records, resolve disputes, handle abuse and security issues, comply with legal obligations, and enforce agreements. Retention periods may vary depending on the type of data and the purpose for keeping it.

7. Security

We use technical and administrative safeguards intended to protect accounts, services, and infrastructure. No system is perfectly secure, and you are responsible for securing your credentials, services, applications, operating systems, and backups unless a written agreement says otherwise.

8. Your choices

You may update account information through the panel where available, request support through tickets, unsubscribe from eligible email categories, and reset your cookie preference using the button on this page. Account, billing, security, and legal records may need to be retained even after a service ends.

9. Third-party links

Our site may link to third-party services such as eBay, Discord, vendors, payment providers, or partner sites. Their privacy practices are governed by their own policies, not this Privacy & Cookie Policy.

10. Changes

We may update this Privacy & Cookie Policy from time to time. The updated version will be posted here with a new “Last updated” date.

11. Contact

For privacy, account, or security questions, contact us through the support form or email support@sccomp.us.