Billing, invoices, and service lifecycle

Payment

Stripe handles eligible checkout. Verify plan, setup fee, discount, and interval. A redirect is not payment proof. Invoices shows number, amount, currency, status, and dates. If Stripe and the panel differ, do not pay twice.

Records

A sales order describes requested work, an invoice records payment due or paid, and a device represents delivery. Include all relevant IDs in a Billing ticket.

Failed payment

Update payment information only through secure pages. Never send card numbers in tickets or notes. Failed recurring payment may trigger review or suspension.

Cancellation

Cancel unpaid automatic orders where offered. Active-service cancellation goes through Billing or Support so subscriptions, networking, devices, and data are handled together. Export data first. Termination can permanently remove it.

Disputes

Contact Billing before a bank dispute with invoice, order, amount, date, and reason—but no full card details.